SERVICE & SUPPORT
Unparalleled Customer Service
STK Networks provides dedicated customer service to each and every one of our clients, exceeding professional standards of telecom support within the industry. Our team is available 24 hours a day, 7 days a week and 365 days a year to guarantee quick attention to any service requests or assistance with any issues that might come up throughout the course of the contract.
Dedicated representatives are available who are directly involved with the client’s account and therefore aware of any custom telecom solutions and procedures, processes or preferences that customer might have. This level of personal care helps us to give our clients a higher level of service and attention to detail over other telecom services.
STK Networks includes the following services with every customer account:
- 24/7/365 guaranteed coverage and assistance
- EDI bonding with underlying telecom carriers
- Toll-free, single point-of-contact service for billing, repair and telecom services requests
- Web-based account management and help desk for billing, monitoring and management
- A dedicated customer service and engineering team for each client to ensure streamlined assistance and requests
- Streamlined account process to expedite moves, adds, changes, deletions, repairs and new service additions
- Custom escalation list with multiple levels of service
Account Management in Real-Time
Our clients have full access to a powerful web-based management center which gives them the ability to monitor tickets and submit new ones in our telecom support system real-time. Because we feature EDI bonding with our underlying telecom carriers, we are able to instantly update the status of any requests in-process as well as problem resolutions and much more. Our clients can even view a full history of services and requests via this management center to help them assess the performance of STK Networks and their current telecom solutions.
Truly Custom Telecom Solutions
Many telecom services promise to deliver customized services to their clients, but STK Networks delivers truly custom telecom solutions to each and every client based upon their needs, industry, budget and other specifications. Our experienced and professional team members, which include our customer service staff, engineers, project managers and developers, are the backbone of our business, providing each client with unparalleled customer service.
Customer feedback is very important to us and we invite our clients to communicate with us frequently so we can fine-tune their services. We make it a priority to stay on top of each account, measure its performance and continually upgrade the services we provide in order to minimize potential interruptions and ensure consistent service.